Returns & Exchanges
At Rouleur Cycles, we want you to be completely satisfied with your gear, which is why we offer a 30-day return policy on all unused items in their original packaging. Whether it is a sizing issue or a change of heart, we are committed to getting you back on the road with the right equipment.
Initiate Your Return
Log into your account portal or visit our returns page to enter your order number and email address to start the process.
Pack Your Gear
Carefully place the unused items back into their original packaging, ensuring all tags and labels remain attached.
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized courier location.
Receive Your Refund
Once our technicians inspect the returned items, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing